Shipping & Returns

Business hours are Monday-Friday 9 a.m. to 6:00 p.m. EST.

Standard Orders received after 3:00 p.m. EST will be processed on the next business day.

Expedited Orders received after 1:00 p.m. EST will be processed the next business day.

INTERNATIONAL SHIPPING:

- Import Duties, Fees, and Taxes:

Orders shipping to a destination outside of the USA may be subject to import duties, fees, and taxes of the destination country.

We are not responsible for any duties, fees, or taxes that are incurred during the delivery of your order / package.

We work very closely with our brokers and carriers to ensure as few delays as possible.

Delays in delivery may occur if your package is randomly selected by your country's Customs Department or Agency for inspection.

Please note that it is your responsibility to obtain any necessary governmental permission and/or documentation for import approval, as well as to verify and pay all import charges including duties, fees, and taxes.

- Selecting a carrier:

We offer two options to choose from: FedEx and USPS.

FedEx International offers premium and reliable expedited delivery service to many countries with a delivery time ranging from 1 to 5 business days depending on the service you choose. Tracking is available for most destinations and an estimated delivery date is also available. For FedEx specific international shipping information please visit: FedEx Global Trade Manager.

USPS International offers affordable and proven international delivery service to many countries with a delivery time ranging from 3 to 10 business days depending on the service you choose but the delivery date is not guaranteed. However, due to the fact that USPS uses Postal Service for the country of import for final delivery, certain charges are waived for some countries. For USPS specific international shipping information please visit: USPS International Services.

FedEx and USPS both work to clear your package through Customs and have brokers that work to facilitate the clearance process.

RETURN POLICY:

Items incorrectly ordered by the customer will be subject to a 15% restock fee, provided they are returned in new condition in the original packaging. If the product is not in resalable condition, a 25% restocking fee and a repair charge will apply. There is no refund on certification or shipping and handling charges. All items being returned to Albuquerque Industrial must have an RMA Number and be shipped prepaid by customer.All custom products are made to order, therefore we reserve the right of not accepting them back. No items will be accepted for return after (30) days from the date of purchase.
Please contact Albuquerque Industrial prior to returning any items for complete instructions.